Designed for Creative Professionals, the Adobe Silver Support program is perfect for those looking for support for an unlimited number of incidents. For an annual fee, the Silver program provides support for an unlimited number of cases, giving you predictable support costs over a 12-month period. If you use Creative desktop tools, such as Creative Suite and Studio, then with designated customer contracts get access to support expertise within just 3 hours of initiating your request. You can get technical support by phone, e-mail, or Web during core business hours for incidents ranging in complexity from basic troubleshooting to business-specific issues.

Adobe Silver Support